Help and support

Last updated: October 19, 2026

Email us at support@echofit.app. We reply within 2 business days. Tell us the email on your account, your device, and the app version (Settings → Data, at the bottom).

Priority support: emails and in-app feedback from Elite members, including during the 14-day Elite trial, are answered first.

1. Delete your account

In the app: Settings → Account → Delete account (at the bottom, under Danger Zone), then confirm. It happens straight away and can't be undone: your workouts, progress, photos and account data are deleted, and any EchoFit subscription billed on the web (Stripe) is cancelled for you.

If you subscribed in the iPhone app, Apple bills you, not us: deleting your account does not stop Apple's billing. Cancel the subscription in your Apple account too (see Cancel a plan).

By email: if you can't open the app, write to privacy@echofit.app from your account's email address with "Delete my account". We confirm it is you and delete the account within 30 days.

Using EchoFit without an account? Your data is only on your device: Settings → Data → Clear All Data removes it.

2. Cancel a plan

Bought on the web (echofit.app): in EchoFit, Settings → Data → Manage Subscription, then cancel. Signature is cancelled the same way.
Bought in the iPhone app: open the Settings app on your iPhone → your name → Subscriptions → EchoFit → Cancel Subscription. (In EchoFit, Settings → Data → Manage Subscription takes you there.) Cancel at least 24 hours before the period ends.

You keep your plan until the end of the period you paid for; then your account continues on the Free plan, with all your history and export.

3. Refunds

iPhone app purchases are refunded by Apple: request one at reportaproblem.apple.com.
Web purchases: ask for a full refund within 14 days of the payment by emailing support@echofit.app with your account email and the date of the charge.

In the European Union or the United Kingdom, this is also your right to withdraw from the contract within 14 days, without giving a reason. To use it, send us a clear statement — for example: "I withdraw from my contract for [plan], bought on [date]. Name: [your name]. Account email: [email]." We refund the full amount, to the card you paid with.

The full rules are in section 5 of our Terms.

4. Your data

Export: Settings → Data → Export (CSV, or everything as JSON) — free on every plan.
Privacy requests (a copy of your data, correction, deletion, objection): privacy@echofit.app. We answer within 30 days.
Account paused or closed after the age question by mistake? Email support@echofit.app from the account's email address. We check with you and, if the answer was a mistake, reopen the account. While it is paused nothing is charged back or cancelled; a plan cancelled when an account was closed stays cancelled.
How we handle your data: Privacy Policy and Consumer Health Data Privacy Policy.

5. Report a member or a message

Use Report in the app on the message, profile or activity, or email support@echofit.app with the member's name and what happened. You can also block a member from their profile; a blocked member can't send you messages. If someone is in danger, contact your local emergency number first.

Copyright. If a member's photo, message or post uses your copyrighted work without permission, send a notice to our copyright agent: Copyright Agent, Alra Intelligence LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, USA · telephone +1 520-833-3521 · legal@echofit.app. What the notice must include, how to send a counter-notice, and our repeat-infringer rule are in section 12 of our Terms.

6. Report a security issue

If you believe you have found a security vulnerability in EchoFit, email security@echofit.app with the steps to reproduce it. We acknowledge reports within 3 business days and keep you updated until it is fixed. Our contact details are also at /.well-known/security.txt.

Please test only with your own accounts; don't access, change or delete other people's data, don't degrade the service, and give us a reasonable time to fix the issue before you disclose it. We will not pursue legal action against research done in good faith under these rules. We don't run a paid bug bounty at the moment.

7. Contact details

Support: support@echofit.app
Privacy: privacy@echofit.app
Legal: legal@echofit.app
Security: security@echofit.app
Post: Alra Intelligence LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, USA

Accessibility: see our accessibility statement.